Can I return the product?
Yes, you can return the product but it is subject to a few terms:
The accepted circumstances for returns are
The product has a manufacturing defect.
You no longer want the product and it is still in its original packaging with all seals intact.
The product was damaged during shipping.
The product is not the same as the one in your order.
You want to exchange the product for another.
Returns can take place within 3 to 4 days from receiving the product. If you want to know more information send me your questions on firstname.lastname@example.org
Do I get a confirmation email after checkout?
Yes, you will get a detailed receipt after your checkout.
What should I do if I don't receive my product?
Within 48 hours of placing the order, if you don’t get the products at the delivery address there might be transactional error or delay in shipping. While this is rare, if it does happen, please email me on email@example.com
Can I cancel my order?
On the rare occasion that you feel the need to cancel your order, you can do so with a full refund within 24 hours from placing the order. If you cancel after 24 hours, some charges may incur.
Can I get a refund?
If you want to cancel your order and get a refund (strange), you can within 24 hours from placing the order. To request the refund and cancellation, please send an email to firstname.lastname@example.org telling me:
Which product you want to return
Why you want to return it
Your bank details
A copy of the purchase receipt
When can I receive the product after ordering it?
I try my best to deliver the product as fast as possible so you can enjoy your luxury beachwear. You can expect your Kailani, Palupalu, Floppy Flips or even all 3 within 48 hours.
Where can I find my order details?
I make sure all my customers receive a detailed receipt to their email which includes the product name, price, delivery address, and ETA of the product. You can also check out your order history by logging in to your account on the website.
How do I pay?
I accept card payment and cash on delivery. Make sure you select the preferred payment method at the checkout.
Can I see the products before buying?
You can view the products on the website or on Instagram. I do not have a physical store at the moment.
Are there any shipping charges?
Yes, my shipping charges are AED[Simay to let us know]. These charges account for the speed of delivery and the premium condition of the product being delivered. For more information contact me on email@example.com